Privacy Policy

This Privacy Policy explains how Fluent Path processes personal data in connection with its language courses, tutoring services, and website use. It applies to inquiries, enrolment, scheduled lessons, progress reviews, and related communications.

Policy guidance

This introduction outlines how the policy is organized and where to find key information.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

How We Use Data

We use personal data to respond to inquiries, assess starting level, match learners to groups and timetables, confirm course terms, manage enrolment, deliver scheduled lessons, support guided practice, prepare written learning plans and progress summaries, process payments, maintain records, improve site performance, and meet legal or accounting obligations.

Processing is limited to service delivery, administration, and compliance.

Service Providers

We may share personal data with payment processors, hosting and technical support providers, communication tools, and other operational partners that help us run the site and deliver courses. These parties are expected to use the data only for the services they provide to us and to protect it appropriately.

Service providers receive only the information needed to perform their role.

Legal Disclosure

We may disclose personal data where required to comply with law, court orders, tax or accounting duties, or other valid legal processes. We may also share information to establish, exercise, or defend legal claims when necessary.

Disclosure to public authorities is limited to lawful requests or mandatory obligations.

Data Category

Data We Collect

We may process identification and contact details, inquiry and screening information, enrolment records, timetable preferences, payment-related records, attendance and progress information, messages sent through our forms or consultations, and technical data such as device and usage information. Where online lessons are used, we may also process information needed to support access to the session.

The categories collected depend on inquiry, enrolment, and course participation.

Collection Source

Data Sources

We receive data from course inquiries, level screening, booking and enrolment steps, lesson participation, progress reviews, and communications by phone, email, contact form, or online consultation. We may also obtain limited technical data from your browser or device when you visit the site or use online services.

Some data is provided directly, while some is created during service use.

Cookie Type

Cookie Types

Our site may use essential cookies to support core functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose.

We use only standard cookie categories needed for site operation and basic analysis.

User Control

Cookie Controls

You can usually block or delete cookies through your browser settings. Some site functions may not work properly if cookies are disabled. Where required, we may also present a cookie notice or similar control for certain categories of cookies.

Browser settings and device controls may limit non-essential cookies.

Your Rights

You may have the right to request access to your personal data, correction of inaccurate information, deletion in appropriate cases, restriction of certain processing, or an explanation of how we handle your data. Some requests may be limited where we must keep information for legal, accounting, or operational reasons.

Available rights may vary depending on the nature of the request and applicable law.

How to Make a Request

To make a privacy request, provide enough information for us to identify the relevant record and describe the change or action you want. We will review the request and respond within a reasonable period under applicable law.

We may need to verify identity before acting on a request.

Data Retention

Retention periods depend on the type of record and the reason it was collected. Course and communication records are kept for the period needed to manage the service, resolve issues, meet accounting or legal obligations, and maintain business records. When data is no longer needed, we delete it or anonymize it where practical.

We keep data only for as long as needed for the stated purpose or legal recordkeeping.

Policy Changes

The updated version will apply from the date it is posted on the site unless a different effective date is stated. If a change is material, we may provide an additional notice through a reasonable channel.

We may revise this policy when our practices, services, or legal obligations change.

Contact Information

Email contact

[email protected]

Telephone

+994 10 891 53 93

Postal address

2, Niyazi Küçəsi, Sumgayit, AZ

Privacy contact